Privacy policy

Theperson responsible for data processing is:
Crocifisso Gueli & Jonas Rink
Bayerwaldstraße 46
81737 Munich
support@kratomdudes.com

Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data.1. access data and hosting

You can visit our websites without providing any personal information. Each time you access a website, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the access, the amount of data transferred and the requesting provider (access data) and documents the access.

This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our services. In accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO, this serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests in the context of a balancing of interests. All access data will be deleted at the latest seven days after the end of your visit to our website.

Hosting services by a third-party provider
As part of processing on our behalf, a third-party provider provides us with the services for hosting and displaying the website. This serves to protect our legitimate interests in the correct presentation of our offer, which are outweighed by a balancing of interests. All data collected in the course of using this website or in forms provided for this purpose in the online shop as described below are processed on its servers. Processing on other servers only takes place within the framework explained here.

This service provider is located within a country of the European Union or the European Economic Area.

2. data collection and use for contract processing, contacting

We collect personal data if you voluntarily provide it to us in the context of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, as we need the data in these cases to process the contract or to process your contact and you cannot send the order or contact without providing it. Which data is collected can be seen from the respective input forms. We use the data provided by you in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO for the purpose of processing the contract and dealing with your enquiries. If you have given your consent in accordance with Art. 6 Para. 1 Sentence 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or via a function provided for this purpose in the customer account. 

Messenger services can be used for order processing and contacting. The data will be treated confidentially. 

3. data transfer

In order to fulfil the contract in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves if you create an account with them. In this case, you must register with the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

Data transfer to debt collection companies
In order to fulfil the contract in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO, we will transfer your data to a debt collection company if our payment claim has not been settled despite a previous reminder. In this case, the debt is collected directly by the collection agency. In addition, the disclosure serves to protect our legitimate interests in an effective assertion or enforcement of our payment claim in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO.4. cookies

In order to make the visit to our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to protect our legitimate interests in an optimised presentation of our offer according to Art. 6 para. 1 p. 1 lit. f DSGVO, which prevail in the context of a balancing of interests. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser on your next visit (persistent cookies). You can find out how long they are stored in the overview in the cookie settings of your web browser. You can set your browser in such a way that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. These can be found for the respective browsers under the following links:
Internet Explorer™: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/de-de/guide/safari/sfri11471/12.0/mac/10.14
Chrome™: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
Firefox™ https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Opera™ : https://help.opera.com/de/latest/web-preferences/#cookies

If cookies are not accepted, the functionality of our website may be limited.

Google reCAPTCHA
To protect against misuse of our web forms and spam, we use the Google reCAPTCHA service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter: Google) within the scope of some forms on this website. By checking a manual entry, this service prevents automated software (so-called bots) from carrying out abusive activities on the website. Pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO, this serves to protect our legitimate interests in the protection of our website against misuse and in the trouble-free presentation of our online presence, which outweigh our interests in the context of a balancing of interests.
Google reCAPTCHA uses methods, such as cookies, to analyse your use of the website by means of a code embedded in the website, a so-called JavaScript, as part of the verification process. The information automatically collected about your use of this website, including your IP address, is generally transmitted to a Google server in the USA and stored there. In addition, other cookies stored by Google services in your browser are evaluated by Google reCAPTCHA.
No personal data is read out or stored from the input fields of the respective form.
Google is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Please note that this may restrict the functionality of our website for your use.
Further information on Google's data protection policy can be found here.

Our online presence on Instagram
Our presence on social networks and platforms serves to improve active communication with our customers and interested parties. We provide information there about our products and ongoing special promotions.
When visiting our online presences on social media, your data may be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from this data using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used on your terminal device for this purpose. Visitor behaviour and user interests are stored in these cookies. This serves according to Art. 6 Para. 1 lit. f. DSGVO, this serves to protect our legitimate interests in an optimised presentation of our offer and effective communication with customers and interested parties, which prevail in the context of a balancing of interests. If you are asked by the respective social media platform operators for consent (agreement) to data processing, e.g. by means of a checkbox, the legal basis for data processing is Art. 6 (1) lit. a DSGVO.
Insofar as the aforementioned social media platforms have their headquarters in the USA, the following applies: For the USA, there is an adequacy decision of the European Commission. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here.
For detailed information on the processing and use of data by the providers on their sites, as well as a contact option and your rights and setting options in this regard to protect your privacy, in particular opt-out options, please refer to the data protection notices of the providers linked below. Should you still require assistance in this regard, you can contact us.
Instagram: https://help.instagram.com/519522125107875

Opt-out option:
Instagram: https://help.instagram.com/5195221251078755 Sending rating reminders by email

If you have given us your express consent to this during or after your order in accordance with Art. 6 (1) sentence 1 lit. a DSGVO, we will use your e-mail address as a reminder to submit a rating of your order via the rating system we use.
This consent can be revoked at any time by sending a message to the contact option described below.6. contact options and your rights

As a data subject, you have the following rights:

  • In accordance with Art. 15 DSGVO, you have the right to request information about your personal data processed by us to the extent specified therein;
  • In accordance with Art. 16 DSGVO, you have the right to request the correction of incorrect or incomplete personal data stored by us without delay;
  • in accordance with Art. 17 DSGVO the right to request the deletion of your personal data stored by us, unless the further processing
    - for the exercise of the right to freedom of expression and information;
    - for the fulfilment of a legal obligation;
    - for reasons of public interest or
    - is necessary for the assertion, exercise or defence of legal claims
    ;
  • in accordance with Art. 18 DSGVO the right to demand the restriction of the processing of your personal data, insofar as
    - the accuracy of the data is disputed by you;
    - the processing is unlawful, but you object to its erasure;
    - we no longer need the data, but you require them for the assertion, exercise or defence of legal claims or
    - you have objected to the processing in accordance with Art. 21 DSGVO;
  • in accordance with Art. 20 DSGVO, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another controller;
  • In accordance with Art. 77 DSGVO, you have the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our imprint.

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Right of objection
Insofar as we process personal data as explained above in order to protect our legitimate interests, which are outweighed within the framework of a balance of interests, you can object to this processing with effect for the future. If the processing is for direct marketing purposes, you may exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object on grounds relating to your particular situation.

After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose. ********************************************************************

Privacy policy created with the Trusted Shops legal text editor in cooperation with Wilde Beuger Solmecke Rechtsanwälte.

reCAPTCHA

To protect your enquiries via internet forms, we use the reCAPTCHA service of the company Google Inc (Google). The query serves to distinguish whether the input is made by a human being or improperly by automated, machine processing. The query includes the sending of the IP address and possibly other data required by Google for the reCAPTCHA service to Google. For this purpose, your input is transmitted to Google and further used there. However, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address transmitted by your browser as part of reCaptcha will not be merged with other Google data. The deviating data protection regulations of the Google company apply to this data. You can find further information on Google's data protection guidelines at: https://policies.google.com/privacy?hl=de