Terms & Conditions

Terms and conditions

§ 1 validity, definitions of terms

(1) Gueli Crocifisso & Rink Jonas GbR, Perlacher Strasse 80D, 81539 Munich, Germany (following referred to as "we" or "kratomdudes") operates an online store for goods at https://kratomdudes.com. The following terms and conditions apply to all services between us and our customers (hereinafter: "customer" or "you") in their version valid at the time of the order, unless otherwise expressly agreed.

(2) "Consumer" for the purposes of these terms and conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity can be attributed. "Entrepreneur" means a natural or legal person or partnership able to conduct a legal transaction in pursuit of its commercial or independent professional activity, whereby a legal partnership is a partnership with the capacity to acquire rights and liabilities ,

§ 2 conclusion of the contracts, storage of the contract text

(1) The following provisions regarding the conclusion of the contract apply to orders via our online shop at https://kratomdudes.com/.

(2) Our product presentations on the internet are non-binding and not a binding offer to conclude a contract.

(3) Upon receipt of an order in our online shop, the following rules apply: The customer makes a binding contract offer by successfully passing through the order procedure provided for in our online shop. The order is made in the following steps:

  1. Selection of the desired product,
  2. Add the products by clicking on the corresponding button (eg "Add to cart", "In the shopping bag" or similar),
  3. Checking the details in the shopping cart,
  4. Calling up the order overview by clicking on the corresponding button (eg "Continue to checkout", "Continue to pay", "To order overview" or similar),
  5. Input / verification of address and contact details, choice of payment method, confirmation of terms and conditions and cancellation policy,
  6. Completion of the order by pressing the button "buy now". This represents your binding order.
  7. The contract is concluded by sending us an order confirmation from us within three working days to the specified e-mail address.

(4) In the case of the conclusion of the contract, the contract is concluded with Gueli Crocifisso & Rink Jonas GbR, Perlacher Strasse 80D, 81539 Munich, Germany.

(5) Before ordering, the contract data can be printed out or electronically saved using the browser's print function. The processing of the order and transmission of all information required in connection with the conclusion of the contract, in particular the order data, the GTC and the cancellation policy, takes place via e-mail after the order has been triggered by you, partly automated. We do not save the contract after conclusion of contract.

(6) Input errors can be corrected using the usual keyboard, mouse and browser functions (eg »back button« of the browser). You can also correct this by canceling the order process early, closing the browser window and repeating the process.

(7) The completion of the order and the transfer of all information necessary in connection with the final contract is partially automated email. They have, therefore, ensure that you stored in your e-mail address is correct, the receiving of emails is technically assured and especially not inhibited by SPAM filters.

(8) The customer may also submit the offer to the seller by e-mail, by post or by online contact form.

(9) When ordering articles with age restrictions, the customer confirms by submitting the order that he has reached the minimum age required by law and undertakes to ensure that either he or an authorized person of full age (who may accept the goods ) receives.

§ 3 subject matter of the contract and essential characteristics of the products

(1) The subject of our online shop is:

  1. The sale of goods. The concrete goods offered can be found on our article pages.

(2) The main features of the goods can be found in the item description.

(3) Any sale of digital products will be subject to the limitations set out in the product description or otherwise arising from the circumstances, in particular hardware and / or software requirements for the target environment. Unless expressly agreed otherwise, the subject of the contract is only the private and commercial use of the products without the right to resale or sublicense.

§ 4 prices, shipping and delivery

(1) The prices listed in the respective offers as well as the shipping costs are total prices and include all price components including all applicable taxes.

(2) The respective purchase price is to be paid before the delivery of the product (advance payment), unless we explicitly offer the purchase on account. The payment methods available to you are shown under a correspondingly designated button in the online shop or in the respective offer. Unless otherwise stated in the individual payment methods, the payment entitlements are due for immediate payment.

(3) In addition to the prices quoted, shipping costs may apply to the delivery of products, unless the respective item is shown as free shipping. The shipping costs are clearly communicated to you on the offers, if applicable in the shopping cart system and on the order summary.

(4) All products offered are, unless clearly stated otherwise in the product description, ready to ship (delivery time: 2 days after receipt of payment).

(5) The following delivery area restrictions apply: Deliveries are made to the following countries: Germany, France, Hungary, United States of America (USA), Austria, Netherlands.

(6) The buyer bears the return shipping costs.

§ 5 retention, retention of title

(1) A right of retention can only be exercised if it concerns claims from the same contractual relationship.

(2) The goods remain our property until full payment of the purchase price.

§ 6 Withdrawal

As a consumer, you have a right of withdrawal. This depends on ours Refund Policy.

Section 7 Liability

(1) Subject to the following exceptions, our liability for breaches of contract or tort is limited to willful misconduct or gross negligence.

(2) We are liable for slight negligence in the event of injury to life, limb, health or breach of a contractual obligation unlimited. If we are in default by slight negligence, if the performance has become impossible or if we have violated a contractual obligation, the liability for damage to property and pecuniary loss resulting from this is on the contract-typical foreseeable damage limited. An essential contractual obligation is one whose fulfillment enables the proper execution of the contract in the first place, the breach of which jeopardizes the achievement of the purpose of the contract and on the compliance with which you may regularly rely. This includes in particular our obligation to act and the performance of the contractually owed service, which is described in § 3. Incidentally, claims for damages are excluded.

§ 8 contract language

As contract language german will be available exclusively.

§ 9 warranty / customer service

(1) The warranty is governed by the law. A return is only possible with unopened goods.

(2) As a consumer, you are requested to check the item / digital goods or the service provided immediately upon fulfillment of the contract for completeness, obvious defects and damage in transit and to notify us and the freight forwarder of complaints as soon as possible. If you do not comply with this, this of course has no effect on your statutory warranty claims.

(3) Our customer service for questions, complaints and complaints is available Monday to Friday 8:00 a.m. - 12:00 p.m. (not on public holidays!) By email: support@kratomdudes.com.

Section 10 Final provisions

(1) German law applies. For consumers, this choice of law applies only to the extent that this does not remove the protection afforded by mandatory provisions of the law of the state of the consumer's habitual residence (favorable principle).

(2) The provisions of the UN Sales Convention explicitly do not apply.

(3) If the customer is a merchant, a legal person under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the domicile of the provider.

(4) The customer must verify the legality of our products and must ensure prior to purchase that the products to be purchased do not violate any law in the ordering area / country. From the moment we hand over our products to our shipping service provider, the responsibility passes unrestrictedly to the buyer / customer.

(5) The sale is only for adults. Our kratom is not suitable for human consumption and the sale takes place exclusively as illustrative material. The products offered here must be kept away from children and adolescents.